Refund policy
We know that refunds and returns are something no one wants to have to deal with. We will do our best to make sure your items are received in the very best condition, but sometimes accidents happen when things are out for delivery that are beyond our control.
To avoid issues with sizing we provide all measurement for t-shirts and pyjamas on our product pages. The Joy elves would love it if you could give yourself a measure prior to ordering.
In the event that there is an issue with any of your decorations, you can contact us within 14 days and let us know what the problem is.
Terms of return:
- Customers should contact us within 14 days to arrange the return
- Items must be returned in their original packaging and condition
- Items should be returned at the customer's expense
- In most cases we offer store credit or exchange, and in exceptional circumstances we will refund the entire amount