Pre-order terms and conditions
Pre-order products include:
- Men's, women's, children's and baby's pyjamas
We understand you are probably excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders.
To answer all your questions, please see our Pre-Order T&Cs below:
Shipping:
- Items bought as pre-order are not shipped until stock arrives on site. If you choose a pre-order only item, it will not be available for immediate purchase.
- Please note, if you purchase any additional items with your pre-order, they will ship together. Your entire order will be shipped once your pre-order has been produced. If you want to receive your in-stock items sooner, please order them separately.
- Timings for delivery will be displayed on the product page for each pre-order product. Our products for 2021 pre-order have been scheduled for us to ensure wherever possible that your orders are delivered prior to Christmas.
Production:
- Items that are pre-order only must meet a minimum order, and in the event that minimum order is not met, the order will be cancelled and we will offer an alternative option or a refund.
Refund policy:
- Please ensure that you check sizing carefully and measure yourself where possible.
- We do not offer refunds for change of mind.
- Refunds and exchanges will not be given on pre-order items before the product has been received.
- If you have received your product, please view our refund policy.